Regional Ambassador Manager

- Midlands & South


Since 2010, iD has implemented the largest in-store demonstration programme for Nespresso, with over 150 trained Ambassadors representing the brand within department stores across the UK. Due to the success of the programme, iD now has an exciting opportunity for a Regional Ambassador Manager to join their team working on behalf of the brand reporting into the Account Director at iD.

This role requires a competent leader to coach, manage and motivate a team of Ambassadors across the Midlands & South West, with a key focus on enhancing the in-store customer experience and hitting relevant team targets. This is a fantastic opportunity to contribute to the development of the Nespresso Ambassador Programme and play a significant role in the future success of the Nespresso brand.


  • Manage & develop a team of Ambassadors throughout theĀ South West
  • Encourage and inspire teams to achieve targets and enhance performance which drives results
  • Conduct regular performance reviews to set objectives and provide coaching and support to deliver results
  • Work alongside iD to recruit new talent within your area/support area succession plans
  • Deliver Nespresso training to all new recruits
  • Responsible for delivering KPI's and presenting results/action plans monthly to Nespresso


  • Excellent communication and management skills
  • Ability to train, coach and develop people
  • Field management experience
  • A background experience in a fast paced environment
  • Commercial and brand awareness
  • Highly organised and efficient operator - strong admin & implementation skills
  • Experience within the retail industry
  • Must be available to work full time Wednesday-Sunday and have a full UK driving licence

To view the full job description please click here

To apply for this role email your CV and covering letterĀ to Chantelle Jones . Please highlight any relevant experience and tell us why this is the perfect role for you. Good luck!

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