Account Handler, 6 month FTC contract

 

Job Title:             Account manager

Reports To:         Simon McGrath, Account director

Hours of work:  9am to 6pm. This role will also require onsite management during live project activations, requirement TBC

Location:             iD head offices, Unit 410 Highgate Studios, 53-79 Highgate Road. NW5 1TL

 

Background

iD is one of the original experiential agencies, established in 1993 this year we are 25 years old. We're a creative team based in London, Kentish Town, specialising in creating brand experiences worth paying for. Whatever the client, product or category, iD are experts in bringing brands and consumers face to face, always with an eye on the ROI.

This role requires a competent account manager who has a proven track record in the experiential sector. An individual who can hit the ground running, who is used to managing multiple stakeholders and who is highly passionate about live events. This role is to work across the Britvic portfolio of clients, helping to develop, manage and produce projects from brand in hand sampling activity, through to more immersive experiences across multiple environments including festivals, high streets, town centres and shopping malls.

 

Ideal Candidate

  • An experienced experiential account manager with a minimum of 3 years events exp
  • Proven track record in managing multiple stakeholders
  • A practical hands on manager who is ready to roll up their sleeves and get stuck in
  • Excellent communication and management skills
  • Highly organised and efficient operator
  • Self-Motivated and quick thinking

 

Main Responsibilities

  • Client Care & Account Handling
  • Field Team Management & motivation
  • Team Management (if applicable)
  • Manage all budgets on allocated campaigns and ensure margins are achieved and closely monitored
  • Ensure timely billing
  • Support with pitch preparation and research as required
  • Follow design process to deliver against client expectations
  • Liaise with suppliers to procure and deliver production and logistics items

 

Competencies

  • Client care & customer service
  • First point of contact for clients on all Brand Experience and Staffing queries\
  • Always look to maximise client satisfaction, revenue and profitability
  • Compile all activity results and complete campaign analysis presentations
  • Run meetings and collect briefs face to face where possible
  • Ensure contact reports are written and distributed within 24 hours of meeting
  • Develop client satisfaction and retention through regular contact, face to face meetings and social occasions
  • Always provide the highest levels of customer service
  • Present to clients personally with the support of your line manager
  • Build strong relationships with Event Managers and ensure campaign KPIs are met

 

Organisation & attention to detail

  • Ensure activity files are kept up to date daily on Paprika (client liaison, purchase orders, booking confirmations etc)
  • Devise report forms creating Online reporting questionnaires
  • Brief suppliers and place orders ensuring the best quote is received
  • Ensure line reports are working to brief and within agreed deadlines
  • Manage activity billing ensuring it is timely and accurate
  • Understand the difference between open and closed books
  • Ensure timesheets are kept up to date for you and any Account Executives working on that campaign/client/project
  • Update your Line Manager with campaign status and team resource requirements and attend weekly WIP meetings
  • Ensure all supplier invoices and staff expenses are received and jobs are closed within 6 weeks of each activity
  • Regularly meet with and update your Line Manager to ensure campaigns are running within budget
  • Oversee staff pay and follow the correct process in managing pay queries

 

Industry & iD knowledge

  • Proactively research the variety of environments, mechanics, logistics and activity feasibility
  • Actively research competitor activity to ensure iD remains at the forefront of the industry
  • Remain aware of other iD activities
  • Ensure timesheets are kept up to date for you and any Account Executives working on that campaign/client/project
  • Ensure you follow all iD procedures on booking and managing field staff
  • Create insight schedules and manage their maintenance
  • Devise report forms creating Online Hub and Teletrack questionnaires
  • Compile all activity results and complete campaign analysis presentations
  • Co-ordinate the creative, print and production processes between departments

 

Problem solving & creativity

  • Understand customer’s markets and competitor activity to add specific insight in dealing with all client queries
  • Co-ordinate the creative, print and production processes between departments
  • Check and sign all proofs
  • Use initiative to solve problems effectively and efficiently

 

Communication

  • Present to clients personally with the support of your line manager
  • Offer ideas/solutions for implementing campaigns
  • Build strong relationships with field staff and clients
  • Write detailed staff briefing documents

 

Leadership & people management

  • Ensure line reports are working to brief and within agreed deadlines
  • Ensure familiarity with new staff on the database and that staff details are updated appropriately to include performance feedback
  • Ensure correct processes are followed in dealing with staff issues such as disciplinary and specialist staff recruitment, liaising with your line manager and HR as appropriate.
  • Participate in recruitment sessions for the database and other specific client requirements
  • Select, book and brief the Event Managers on your campaigns
  • Build strong relationships with Event Managers and ensure campaign KPIs are met
  • Manage your own and any relevant line reports’ workload, ensuring a consistently high standard of output
  • Motivate your team ensuring they have the opportunity to learn and develop account handling skills
  • Coordinate other team members’ contact with staff and clients ensuring feedback is reported to clients